How To Be Brilliant! The Dental Sector – Why Does Customer Care Matter?

• Hospitals to hotels to dentistry – Is it any different?
  
• How to create magic moments 
  
• How to make the team sparkle – Yes you can – you just need to know how! I can show you the secret!!!
  
• Lets measure where you are currently and measure the findings as a group
  
• Why do people love or need good customer service?
  

 The Secret Isn’t In The Knowing – The Secret Is In The Doing!

• The easy way to start 5 star service
  
• One chance to make a first impression
  
• Service Training - Top 20 Tips – discussion and where to focus your efforts.
  
• Do you have a customer service policy?
  
• Designing your service  - Writing it down for all to see
  
• Know your customers

 Customer Service – How Do You Implement The Changes?

• Realising
  
• Training for all
  
• Scripts
  
• Assessing
  
• Deciding
  
• Reviewing
  
• Taking Action
  
• Treating your customers brilliantly all the time

 Creating Your New Systems

• Peaks and troughs – it's not all plain sailing
  
• Empowering your people – they need to know how to stand on their own
  
• Be individual – How to think outside the box, avoid being a sheep!
  
• Relish your competition – be friends with them, network opportunities.
  
• Tiny steps and holding hands along the way 

 Telephone Service

• How to answer the phone 
  
• Don’t be dull – Be inspirational
  
• How to feel people on the phone
  
• 7 steps to better telephone service for the whole team – Not just receptionists
  
  
  

  Duration: one-day course - 7 hours CPD. No lunch provided.

  Location: London