Creating the Communication Model

• Have a sound policy in place for all types of communication e.g. desk, treatment room, internal and external – customers and employees they all must be addressed.
• A 5* clinic needs a 5* communication plan
• Communication styles
• Good Communicators
• Poor Communicators

How to train communication skills to your team

• Have you identified your Unique Selling Point – How do you communicate this to customers – If I call you is it obvious?
• Team transfer of skills
• Scenario communication tasks – Lets have some fun
• Rewind and review by all
• Evaluate and take action

Communicating Outside the Clinic

• Marketing model – is the communication working
• Leaflets and Newsletters
• Learn how to reframe and repackage things
• Discuss different systems used by our team

 Body Language

• The background to Body Language
• How can it help in managing your team
• Learn some tips and tricks!
• Discussion and outcome needs
• Examine how this new subject can be used in may different areas of the business
• Improving and using your energy levels.
  
  
  

  Duration: one-day course - 7 hours CPD. No lunch provided.

  Location: London