Samera Practice Management Programme
What is it?
A training programme dedicated to helping dental team members become stronger Practice Managers with the pre-requisite skills in today’s changing dental practice environment.
Topics covered
- Communication
- Team
- Leadership
- Goal Setting
- Treatment Planning
- Tracking and Follow ups
- Dealing with Money – Practice Finances
- Appointment scheduling
- New patient experience
- Marketing
Who should attend this course?
Aimed at individuals who may have some Practice Management experience but need further skills to run an efficient and progressive dental practice in today’s changing dental environment.
How does the course work?
One initial evaluation day plus ten personalised workshops – in the workplace – to receive knowledge that you will need in order to achieve the skills required and in turn help improve the business. You will be given on the job guidance and direction – Tasks and action plans will be given at each visit.
Fees
Ultimate Financial Control clients - £700+VAT per month for 12 months.
Non-Ultimate Financial Control clients - £1400+VAT per month for 12 months.
Travel and accommodation expenses will be charged separately.
PROGRAMME OUTLINE
Initial Evaluation Stage
The first stage of the programme would involve a one day visit by one of our consultants to come and assess the practice and discuss with key members the current practice situation. This initial day would form the basis of plan for the next 12 months.
We outline below the ten key areas we would assess and then implement at the practice. Depending upon the practice needs the programme for the practice would be designed and tailored accordingly with the existing Practice Owners and Management team.
1) Improve communication skills for teamwork and for patient education and relationships
Strong communication in practice is critical. Our experience has shown practices with clear communication systems perform the best. Clear definitions of ultimate responsibilities expected of each team member are also key to practice. Implementing clear communication systems will help the practice with improving practice performance and motivation.
2) Maintain an extraordinary team of outstanding professionals
The goal of a Practice manager is to maintain a healthy environment that encourages all team members to be confident, efficient, and happy to come to the practice each morning. It is also important that all team members’ time and talents are fully utilized by the practice to maximize efficiency and professional growth. It is the right team that will ensure the practice achieves success.
3) Improve all team members’ leadership skills
The goal is to develop a team of leaders in their key areas of the practice. This empowers key team members to take decisions and take ownership of their roles to ensure all procedures run smoothly without problem.
4) Enhance goal setting and accomplishment process
It is important to work on goals for the practice as a team. It is critical each team member has input in this process and that they all clearly understand the vision the clinic holds for the future of the practice.
5) Improve treatment planning and consultation appointments
Systems and strategies are needed to help make it even more comfortable for Dentists to diagnose ideal treatment for all patients because they know whatever is diagnosed can be made affordable. It is better for the patient and more profitable for the practice if the patient receives ideal treatment the first time and receives more treatment per appointment, when and where appropriate. A uniform system for presenting major treatment is needed to be able to comprehensively treatment plan and still present without overwhelming the patient.
6) Tracking and Follow up on all dentistry diagnosed but left untreated
Scheduling of patients’ treatment is normally created from the treatment plans in the computer. It would help to track the case acceptance as there is always lot of dentistry still in the records. For every 10 years a dentist practices dentistry, there is half a million pounds worth of dentistry sitting in their records. Learning how to do a proper a chart audit will help to get that dentistry into the mouths of the patients.
7) Answers To Objections Are Needed For Dealing With Money Issues
It is important to have verbal skills in place that the entire team believes in, and are comfortable saying to patients for the objections patients present to money issues so that the patients (and the Team) realize that the practice can make all treatment affordable to the patients The entire team needs to be very comfortable with the practice fees so that everyone can begin to lead the patients away from the money issues and focus on educating the patients to the point they actively want the treatment that is needed and/or desired by building value for the high quality dentistry associated with the practice.
8) Appointment scheduling
Constant refining of the current system for scheduling helps to take the practice on the journey to the next level, in a way that keeps stress under control in the practice. Appointment scheduling managers need to know how critical their role with this system is. An improved method of scheduling ( verbal skills, strategies and patient flow ) will have the entire team understand and be fully trained in a uniform system of scheduling that will provide the path to consistently smooth flowing and productive days.
9) New patient experience – How to do this effectively
What happens at the first consultation is paramount to the success of the whole operating system of the business of dentistry. Each team member has a clearly defined role to ensure that firstly the patient gets the best care available but also the practice and team benefit with more referrals.
10) Marketing – Building a 12 month plan
A full review of existing marketing strategies to see what is working but then evaluating existing internal and external marketing strategies with the adoption of new marketing techniques to ensure a robust 12 month marketing plan is in place to ensure a steady flow of high quality patients visiting the practice.
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